We lately had two Rapport3 consumer teams, one in Dublin and one in London. The Consumer Teams are an implausible alternative for our workforce and shoppers to attach in particular person, alternate concepts, and talk about the thrilling trends at Rapport3. In each towns, lots of our shoppers joined us, lots of whom were shoppers for the reason that early days of Rapport3 and a few who’re simply starting their implementation procedure.
Shows
Daniel kicked off the afternoon via sharing trade perception with our consumers. Liam took over to percentage how the client revel in workforce has supported our shoppers since our final Consumer Staff, together with overseeing the handover procedure from implementation to beef up, common catch-up conferences to assist consumers get essentially the most price, and including new contributors to the workforce to enforce workflow adjustments. Liam additionally highlighted how we hooked up and communicated with shoppers thru webinars, focal point teams, particular passion teams, and shopper newsletters.
Within the later a part of the presentation, we mentioned Rapport3 and its long term updates. Phil shared Rapport3 updates, together with an outline of the previous 365 days, Rapport3’s new API, and the way our integrations are acting. Blake and Will offered the long run plans for Rapport3 and gave a are living demonstration of the brand new options, together with drag-and-drop making plans equipment, the interactive insights device, extra granular safety controls, multi-language beef up, and extra. Our shoppers had been very engaged and requested loads of inquiries to all of our presenters.
It was once nice to listen to such sure comments and for our shoppers to supply us with better insights into how they use our product and what additions they’d love to look. We’re very fortunate to have shoppers who need to be so closely concerned within the building of Rapport3 and who care about its route.
Amusing and Video games
Following the shows, we went to a neighborhood bar for foods and drinks. It was once a possibility for shoppers to mingle with our workforce and different shoppers, percentage concepts, and talk about how trade goes. We ended the night time in London with a desk quiz, the place the Hydrock, CampbellReith, and Hopkins workforce took house the highest prize! We additionally had a good time the usage of paper to construct the very best construction imaginable. Obviously, some very professional building pros had been within the room in accordance with how top and durable they might construct the paper buildings!
The Rapport3 workforce want to thank all of our shoppers who attended the Consumer Teams, and we’re already making plans and having a look ahead to our subsequent shopper tournament.
Shoppers’ Ideas
Listen from our shoppers on why occasions just like the Consumer Staff get advantages them:
“We simply need to proceed that adventure with you to assist us make certain that we’ve were given the suitable generation for our trade, and we need to see the device develop. The extra the workforce collaborates and speaks to folks around the business, the extra recommended the product shall be for us.” –
Natasha Manzaroli, Leader Working Officer,
Sybarite
“I’ve no longer encountered an organization that considers the desires of its shoppers up to Cubic Interactive. The point of interest team periods they’ve organised were an excellent luck. It truly is helping to grasp what like-minded firms are as much as and the way they procedure their data, as does the chance to be in a room in combination and percentage how all of us do issues. It’s extremely precious to percentage that wisdom with friends, and I’m positive for Cubic too, to grasp the power issues and successes from each and every trade.” –
Kate Cox, Head of Operations –
Howells
“The truth that Cubic continues to toughen the device with updates is good. They’re nice at reacting to shopper queries and requests and rolling out enhancements for everyone the place it advantages. It’s nice to look them running at the subsequent technology of device whilst bettering the prevailing device on the similar time, at no additional price to us.” –
Farrells
