Our Buyer Luck crew at Cubic Interactive most often divides their time between visiting our purchasers to look how they’re utilising our instrument, serving to each current and new purchasers conquer their industry demanding situations via Rapport3 and Gekko, and making a supportive, collaborative atmosphere within the administrative center.
Sadly, the present disaster has made it inconceivable for them to revel in their same old day-to-day face-to-face interactions, and way they – like many of the UK – are having to regulate how they proceed to watch and toughen the enjoy of our consumers.
Our whole Buyer Luck crew is now running from house, to be had to all of our purchasers and any individual who will get involved between 9-5.30pm Monday via Friday. To deal with purchasers all through this probably turbulent time, together with global purchasers, there’s now additionally a member of personnel to be had till 7:00pm Mon-Fri to reply to any enquiries or questions.
They’re retaining involved with each and every different via video calls and our instrument; as our Buyer Revel in supervisor, Liam Sales space, has highlighted on LinkedIn, appearing the crew the usage of our Diary dashboard panel – nonetheless all smiles!:
Probably the most queries our Buyer Luck crew are coping with have altered in accordance with the present pandemic. As an example, there were more and more requests asking find out how to upload various kinds of absence go away to the machine, which our crew has been fast to offer steerage on. Moreover, with maximum groups now unfold out running remotely, staying involved and dealing collaboratively has been more difficult than prior to now. For this reason our buyer luck crew has been making purchasers acutely aware of the Diary dashboard panel in Rapport3, which lets them see when and the place individuals are running. For our purchasers with operations unfold the world over, specifically, this has been worthwhile. As Liam has emphasized,
“Rapport3 consumers, if you are desiring a snappy method for other folks to turn that they’re running from house/remotely, the telephone record/diary dashboard panel is an effective way for other folks to try this. I have put in combination a snappy information in this panel, and if wanted we will make it right into a full-screen tab for you. Simply drop me a DM [on LinkedIn] or an electronic mail if you want the information or need a chat! Our groups had been running remotely for a couple of days now and are available to reply to your tickets and emails. Keep protected and the entire absolute best from the crew!”
Learn Liam’s weblog in regards to the information
right here.
In between supporting our purchasers, our entire crew has been passing some high quality time with their family members – take a look at Liam’s and Daniel LoGiudice’s hairy golden buddies!
In the end, it’s industry as commonplace right here at Cubic Interactive, and if you wish to have any help our Buyer Luck crew is available to unravel any request. We’ve had some nice responses to this point, with Liam remarking,
“We now have had a lot of purchasers categorical how they have got discovered having Rapport to be had to all personnel within the Cloud incredible over this era, with the ability to pull out data, and the way temporarily the make stronger crew had been ready so as to add in new fields for them to retailer knowledge in particularly in relation to Covid-19.”
We’ve gained critiques akin to
“I requested for precedence to be upped (because of interior pressures) and as at all times, you’ve smashed it. Thanks!”
, in addition to this reaction to a subject with an Bills Declare Shape,
“My factor used to be reported and solved inside of mins – good!”.
Critiques like this are nice to look. We’re happy with our customer support as at all times, and our Buyer Luck crew is still to be had to lend a hand with any of your necessities. We are hoping you’re all managing neatly with running from house, and stay a watch out for the thrilling webinars we have now arising!
Upcoming Webinars
Cashflow Control
Hosted via:
Daniel Logiudice & Sim Thirunesan
|| Date:
Monday twenty seventh April 2020 @ 13:30
Experiences Review
Hosted via:
Danielle Cahill and Liam Sales space
|| Date:
Monday eleventh Might 2020 @ 13:30
