Apparatus Company of The us (ECA) wins Bauer Carrier Spouse of the 12 months Award for exceptional customer support. Corporate’s strategic shift against customer-centric means and devoted staff efforts resulted in the celebrated accolade, motivating them to deal with top-tier provider requirements globally.
Photograph courtesy of ECA
The award was once introduced at the yearly Bauer Portions and Carrier Assembly in Germany, the place ECA edged out sturdy pageant from different Bauer subsidiaries and sellers international to earn the celebrated accolade.
Apparatus Company of The us (ECA) has been commemorated with the Bauer Carrier Spouse of the 12 months Award for 2023, crucial function within the corporate’s dedication to turning in exceptional customer support and reinforce.
This award acknowledges ECA’s industry-leading efforts in offering proactive, solutions-oriented provider, which has turn into the hallmark of the corporate’s technique since 2019.
The award was once introduced at the yearly Bauer Portions and Carrier Assembly in Germany, the place ECA edged out sturdy pageant from different Bauer subsidiaries and sellers international to earn the celebrated accolade.
“This success displays the arduous paintings and willpower of everybody at ECA,” mentioned Joel Ross, VP of product reinforce at ECA.
“The award has been a key purpose of ours because it was once recognized in our 2019 strategic making plans. We discovered that to actually develop, we had to shift our center of attention from particular person department efficiency to supporting consumers at each stage of the group. It is about creating significant relationships and discovering distinctive recommendations to serve our consumers higher. Profitable this award presentations that we are on track.”
Gordian Ulrich, VP of Bauer Product Gross sales at ECA, echoed the sentiment emphasizing the “all-in” perspective of the provider division.
“After we evolved our five-year strategic plan, we made up our minds to turn into extra service-focused, as we believed that was once what would set us aside. I am overjoyed to proportion that our arduous paintings has paid off — we in spite of everything gained the Bauer Carrier Spouse of the 12 months Award, and I devote this honor to the entire improbable other folks in our portions and repair groups.”
“Luck on this division may just no longer be attributed to 1 particular person in line with Ross and Ulrich, however fairly the collective effort of all the ECA staff. Key participants similar to Kevyn Bates, who supplied a relationship-based blueprint for development portions gross sales; Chris Horne, ECA Canada’s director of provider, together with his intensity of data and never-give-up perspective; Shawn Cunningham, who pioneered the function of product reinforce gross sales consultant (PSSR), an important place for ECA that has expanded into 5 different territories; Chris Recke, who firstly began ECA’s Bauer Carrier Crew with Ulrich in 2019; and Gus Delfarno who introduced a contactor-oriented mindset to our staff,” the corporate mentioned.
“The Bauer executives again and again highlighted how some distance forward ECA is in comparison to different subsidiaries,” Ross added. “Whilst it is encouraging, this award is not a explanation why to leisure on our laurels. As an alternative, it is motivation to stay pushing ahead to reach 100% visitor delight. We imagine that with the willpower and experience of our staff, it is an achievable function.”
Ulrich believes it’s ECA’s dedication to raising the client enjoy via teamwork, steady development and leading edge provider methods that made the function achievable.
“Managers might set the level,” Ulrich mentioned, “however it is our staff that performs the song. This award belongs to them.”
As ECA celebrates this success, the corporate stays eager about bettering its provider functions and strengthening visitor relationships throughout all areas, staying true to the philosophy that outstanding provider isn’t just an result — it is a mindset.
