The COVID-19 pandemic is a particularly unsure and ever-developing state of affairs, so we would like our shoppers to grasp we’re ready. Whether or not you are a new Rapport3 person or had been the use of Rapport for a few years, we would like you to grasp that Cubic Interactive has intensive plans in position to make sure Rapport3 and Gekko stay up and working and we stay in a position to supply assist and give a boost to for each merchandise.
The group right here at Cubic Interactive have taken the verdict to do business from home as of Wednesday the 18th March till additional realize, to make sure the security and protection of our groups and that of our shoppers. That is in step with the Executive’s request for all those that can do business from home to take action. We can be quickly postponing all shopper web site visits till additional info turns into to be had from the well being government.
A Few Key Issues
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Rapport3 and Gekko are totally hosted on cloud servers primarily based in the United Kingdom; each merchandise use Microsoft Azure for all reside movements (e.g Internet sites and databases) and RackSpace UK for deep archive. Each internet hosting suppliers have their very own intensive BCPs.
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At Cubic Interactive, lots of our group are already neatly used to faraway running and dealing from house and all have industry supplied gadgets. In contemporary months we now have bought further cell apparatus to make sure the remainder participants of the group are set as much as paintings remotely.
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Cubic Interactive’s telephony gadget is already arrange for instant re-direction will have to we want to turn on this so we will be able to all the time be contactable via phone. We also are to be had for faraway conferences via Microsoft Groups, Slack, Zoom and Teamviewer will have to those be required.
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Our assist table and electronic mail give a boost to channels are our most popular strategies of touch for daily give a boost to problems as those let us prioritise questions and problems. So if contacting us, please use the standard give a boost to electronic mail cope with, our give a boost to portal, or by the use of the telephone. We do kindly request that electronic mail/price tag logging is used within the first example for daily give a boost to queries to permit the group to collaborate and answer briefly to you.
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Far flung give a boost to classes will proceed to be to be had via Teamviewer, Microsoft Groups, Slack, and Zoom will have to any of those be wanted, to be had 9am-7pm Mon-Fri.
Consult with our
touch
web page to get involved, and we would like you the entire perfect of well being.
